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Welcome to Dune Sales Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website modernfurnisales.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

Our Commitment: At Dune Sales Store, we specialise in contemporary home furnishings and dining essentials that blend style with functionality. These terms are designed to create a transparent shopping experience while protecting both our customers and our business.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website (text, images, logos, product designs) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our express permission
  • Use our branding or product imagery for commercial purposes
  • Reverse engineer or extract data from our website

1.3 User Conduct

You agree to use our website lawfully and not to:

  • Submit false information or create fraudulent accounts
  • Attempt to gain unauthorised access to our systems
  • Disrupt the shopping experience of other users

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our contemporary home furnishings and dining products. However:

  • Product colours may vary slightly due to monitor settings
  • Dimensions are approximate
  • Some items may be shipped in multiple packages

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you order, we will notify you and either:

  • Offer a suitable alternative, or
  • Cancel the item and refund the relevant amount

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

  • Verify payment details before processing
  • Limit quantities purchased
  • Refuse service without explanation

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We may change prices without notice, but this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You confirm that the payment method used is yours or you have authorisation to use it.

3.4 Order Confirmation

You’ll receive an order confirmation email. Please check details carefully and contact us immediately at [email protected] if there are any errors.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: For orders over £50, via EMS within 15-25 business days after dispatch

Note: Delivery times are estimates and may vary due to location and customs processing.

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. You are responsible for:

  • Providing accurate delivery information
  • Any customs duties or import taxes in your country

4.4 Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

  1. Check your tracking information
  2. Contact the shipping carrier
  3. If unresolved, email us at [email protected]

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if:

  • Item is unused and in original condition
  • Original packaging is intact
  • Proof of purchase is included

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened cutlery sets
  • Aprons
  • Barware with broken seals

5.3 Return Process

  1. Email [email protected] within 15 days to request authorisation
  2. Wait for our instructions (we’ll respond within 2 business days)
  3. Repack item securely in original packaging
  4. Ship to our warehouse using a trackable service

5.4 Refund Details

After we receive and inspect your return (typically within 5 business days):

  • Refunds are issued to your original payment method
  • Original shipping fees and import duties are non-refundable
  • Timing:
    • 5-7 business days for credit card payments
    • 24-48 hours for PayPal payments

5.5 Damaged or Defective Items

If you receive damaged goods:

  1. Contact us immediately with photos
  2. We’ll arrange replacement or refund at no cost to you

6. Liability and Disputes

6.1 Our Liability

Our total liability for any claim related to your purchase is limited to the purchase price of the item(s) in question. We are not liable for:

  • Indirect or consequential losses
  • Customs delays or import fees
  • Incorrect care or use of products

6.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

7. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your data.

8. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

9. Contact Us

For questions about these Terms and Conditions:

Dune Sales Store
22 Ryknild St, Lichfield, GB CH4T 6BU
Email: [email protected]
Response time: 1-2 business days