At Dune Sales Store, we’re committed to providing a seamless shopping experience for our curated collection of contemporary home furnishings and dining essentials. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, delivered via EMS within 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

Our Return Policy

We want you to be completely satisfied with your Dune Sales Store purchase. Most items can be returned within 15 days of delivery for a refund or exchange, provided they meet these conditions:

  • Item is unused and in its original condition
  • Original packaging is intact with all included materials
  • Proof of purchase is included

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened cutlery sets
  • Aprons (personal care items)
  • Barware with broken seals

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Request Authorization: Email our customer service at [email protected] within 15 days of receiving your order. Use our return request template below for faster processing.
  2. Wait for Instructions: We’ll respond within 2 business days with return authorization and an RMA number.
  3. Package Securely: Repack the item in its original packaging with all materials.
  4. Ship Your Return: Send to our warehouse at the provided address using a trackable service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

Exchange Process

To exchange an item for a different size, color, or product:

  1. Follow the standard return process above
  2. Clearly indicate in your return request that you’d like an exchange
  3. Specify your replacement item

Price differences for exchanges will be charged or refunded as needed.

Refund Information

Once we receive and inspect your return (typically within 5 business days):

  • Timing: Refunds typically appear in your account within:
    • 5-7 business days for credit card payments (Visa, MasterCard, JCB)
    • 24-48 hours for PayPal payments
  • Method: Refunds are issued to your original payment method
  • Deductions: Original shipping fees and import duties/taxes are non-refundable

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Dune Sales Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Reason for Return:
  • Preferred Resolution: [Refund/Exchange – if exchange, please specify desired item]
  • Order Date:
  • Delivery Date:

I confirm that the item is unused, in its original packaging, and in the same condition as received.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged item (e.g., furniture with flaws or chipped tableware):

  1. Contact us immediately at [email protected] with photos
  2. We’ll arrange a replacement or refund at no additional cost

International Returns

For customers outside the UK:

  • You’re responsible for any customs duties/taxes on returns
  • Original shipping costs cannot be refunded
  • Mark packages as “Returned Goods” to avoid customs charges

Need Assistance?

Our customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 1-2 business days.

Dune Sales Store
22 Ryknild St, Lichfield, GB CH4T 6BU