Welcome to Dune Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our contemporary home furnishings, delivery services, and customer care. Whether you’re selecting new dining room furniture or accessorising your kitchen, we’re here to ensure a seamless shopping experience.

Product Questions

What style of home furnishings does Dune Sales Store specialise in?
We offer a carefully curated selection of contemporary and design-conscious home furnishings, from rustic-industrial bathroom furniture to modern dining sets. Our collections balance style with functionality across all home areas.
Do you offer complete dining sets or individual pieces?
Yes! We cater to all needs – you can purchase complete dining sets for a coordinated look or individual pieces like dining chairs, benches, tables, and tableware to mix and match according to your personal style.
What materials are used in your kitchen utensils and tableware?
Our kitchenware range includes durable materials like hardwood chopping boards, ceramic bowls, and tempered glass cake stands. Each product description includes full material details to help you make informed choices.

Delivery Information

What are my delivery options?
We offer two convenient shipping methods:
• Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
• Free Standard Shipping: For orders over £50, delivered in 15-25 business days via EMS
How long does order processing take?
Our team carefully prepares each order with 1-2 business days for processing and quality checks before dispatch. You’ll receive tracking information when your order leaves our Lichfield warehouse.
Do you deliver to my country?
We ship globally to most locations, excluding some remote areas in Asia. During checkout, our system will confirm if we can deliver to your address. Note that some larger furniture items may have regional restrictions.
Will I need to pay customs fees?
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These are the responsibility of the recipient and aren’t included in our prices or shipping fees.

Returns & Exchanges

What is your returns policy?
We offer a 15-day hassle-free returns policy from the delivery date. If any item arrives damaged or doesn’t meet your expectations, please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
For items that are faulty or damaged in transit, we’ll cover return costs. For change-of-mind returns, customers are responsible for return shipping fees. Our team can provide guidance on the most economical return methods.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is it safe to enter my payment details on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. For added security, we don’t store complete payment details on our servers.
Do I need an account to place an order?
You can checkout as a guest, but creating an account lets you track orders, save favourites, and expedite future purchases. Account setup takes just moments during checkout.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We aim to respond to all enquiries within 24 business hours.
What are your business hours?
Our customer service operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.
Where is Dune Sales Store located?
Our warehouse and operations are based at:
22 Ryknild St, Lichfield, GB CH4T 6BU
While we don’t have a physical showroom, our online store showcases our full collection with detailed product information.

Didn’t find your question answered here? Our friendly customer service team is always happy to help with any queries about our contemporary home furnishings or your shopping experience. Email us at [email protected] for personalised assistance.

Thank you for choosing Dune Sales Store for your home transformation journey.